ANCHOR TRADE LTD - EU Service Terms and Conditions

These Terms of Service (hereinafter referred to as "these Terms") are to be observed by ANCHOR TRADE LTD (hereinafter referred to as "we", website: anchorte.com, customer service email: customer@anchorte.com) and their customers in the EU region (including all EU member states and regions subject to EU trade rules) (hereinafter referred to as "customers"). By placing an order through our website, signing a purchase contract with us, or accepting any service provided by us, customers are deemed to have fully read, understood, and agreed to all contents of these Terms, including any revised versions subsequently published on our website.

I. Scope and Content of Services

We provide customers with the production, sales, and related supporting services for apparel products, including but not limited to standard apparel supply, customized apparel design and production, provision of product compliance certificates, order progress tracking, and after-sales support.

Based on customer needs, we can provide additional customized services (such as personalized printing, special fabric selection, customized packaging, etc.). The relevant service content, fees, and delivery standards shall be separately negotiated by both parties and clearly specified in the order.

We are only responsible for the services stipulated in these Terms and Conditions and do not assume any obligations beyond the core service scope, such as secondary sales, marketing, or end-user distribution within the EU (unless otherwise agreed by both parties).

II. Product Compliance and Quality Assurance

All clothing products provided by us strictly comply with relevant EU laws, regulations, and standards, including but not limited to the General Manufacturing Safety Directive (GPSD 2001/95/EC), REACH Regulation (Registration, Evaluation, Authorization and Restriction of Chemical Substances), formaldehyde content limits for textiles, and children's clothing safety standards (such as drawstring safety requirements). If the product is personal protective equipment (PPE), it will be affixed with the CE mark as required and comply with the corresponding safety standards.

We will manufacture products according to industry-standard specifications and the quality requirements agreed upon in the order, ensuring that the fabric, workmanship, and dimensions of the products meet the standards confirmed by both parties. Products will undergo rigorous quality inspection before leaving the factory, and only those that pass the inspection will be delivered.

Customers may request product compliance certificates (such as REACH compliance declarations, third-party testing reports, etc.) from us upon request, which we will provide within a reasonable period after order completion. Testing reports must be issued by a laboratory with ISO/IEC 17025 accreditation.

III. Order and Payment Rules

After a customer places an order through our website, we will verify the order information (including product model, quantity, price, delivery time, and shipping address) with the customer within 2 business days. Customized orders will only become effective after both parties confirm the design scheme, fabric samples, and production cycle.

Customers must pay according to the amount and deadline stipulated in the order. The default payment method is bank transfer or compliant payment channels supported by our website. For standard orders, we will start production after full payment is received. For customized orders or large orders (single amount exceeding €10,000), a prepayment (no less than 30%) can be negotiated, with the balance due before shipment.

The order price is the FOB price excluding EU import duties, VAT, and customs clearance fees (unless both parties agree to use trade terms such as DDP that include related fees). If costs change due to adjustments in EU tax policies or significant fluctuations in raw material prices, we will notify the customer in advance, and both parties will negotiate to adjust the price or terminate the order.

IV. Delivery and Acceptance

The production and delivery time for standard orders is 5-7 working days after receiving full payment; for customized orders or large-volume orders (more than 500 pieces per order), the delivery time will be determined separately through negotiation between both parties. The estimated transportation time is 20-40 calendar days, subject to the actual delivery by the logistics service provider (detailed transportation rules are available in our "EU Transportation Terms").

The customer or their designated consignee should complete the acceptance within 3 working days of receiving the goods. Acceptance includes checking the quantity of products, the integrity of the packaging, the appearance quality, and whether it conforms to the order agreement. If any quality issues or discrepancies are found with the product, the customer must provide clear photos of the goods, an acceptance statement, and relevant documentation to our customer service email address. We will verify the information and provide a solution within 5 business days.

If the customer does not raise any written objections within the acceptance period, or has actually used the product, it will be considered that the product has passed acceptance, and we will no longer be liable for any quality objections.

V. After-Sales Service and Repair Guarantee

We provide a minimum of 2-year statutory warranty for all apparel products (calculated from the date of customer acceptance). During the warranty period, for malfunctions or damages caused by product quality issues (excluding human-caused damage), we will provide free repair, replacement of parts, or return/exchange services.

For repair services within the warranty period, customers need to send the product to our designated address (or arrange on-site repair through mutual agreement), and the return shipping cost will be borne by us. Outside the warranty period, we can still provide repair services, but the relevant repair costs, spare parts costs, and shipping costs will be borne by the customer, and the cost standard will be communicated to the customer in advance and confirmed.

The return and exchange service is not applicable in the following situations: (1) Return and exchange requests due to the customer's own reasons (such as incorrect order information, no longer needing the product, etc.); (2) Damage to the product caused by human error, improper use, washing, or modification; (3) Customized products (unless there are serious quality problems or serious discrepancies with the agreement).

VI. Data Protection and Privacy Policy

For the purpose of providing services, we may collect necessary information from customers, including but not limited to name, contact information, company information, and shipping address. The scope of collection strictly follows the principle of "minimum necessity".

We will strictly comply with the EU General Data Protection Regulation (GDPR) and related privacy regulations, encrypting and strictly protecting the collected customer information. It will only be used for order processing, service provision, and after-sales communication, and will not be disclosed to any third party without authorization (except as required by law or with the customer's written consent).

Customers have the right to apply to us for access to, correction of, or deletion of their personal information. Such applications can be submitted via customer service email, and we will process them within the legally stipulated time limit.

VII. Intellectual Property and Limitation of Liability

We guarantee that the products and services we provide do not infringe upon the intellectual property rights (including trademark rights, patent rights, copyrights, etc.) of any third party. If a customer provides design schemes or related materials, they must guarantee that they possess legal intellectual property authorization. Any disputes arising from infringement of third-party intellectual property rights by materials provided by the customer shall be borne entirely by the customer, and we shall not be held liable.

To the extent permitted by law, we shall not be liable for any indirect losses (including but not limited to loss of profits, business interruption, and loss of goodwill) arising from the provision of services. Our total liability for damages shall not exceed the total amount of the corresponding order.

In accordance with the EU Digital Services Act (DSA), if a customer publishes or transmits illegal content (including hate speech, misinformation, etc.) through our platform, we will take action within 24 hours of becoming aware of it and explain the reasons for the action to the customer.

VIII. Corporate Social Responsibility (CSR)

We strictly comply with relevant EU and local labor and environmental regulations, ensuring that our production processes meet fair labor standards, protecting the legitimate rights and interests of our employees, and minimizing the environmental impact of our production.

We actively respond to the EU's circular economy initiative, prioritizing the use of environmentally friendly, recyclable, or recycled fabrics, reducing the use of chemicals and carbon emissions, and continuously improving supply chain transparency. Customers may request access to our CSR report and supply chain information.

IX. Dispute Resolution and Applicable Law

The formation, performance, and dispute resolution of these terms shall be governed by relevant EU laws and regulations and the laws of our location.

Any dispute arising from the performance of these Terms shall first be resolved through friendly consultation between the parties. If consultation fails, either party may bring an action in a people's court with jurisdiction in the location of our company, or submit the dispute to an arbitration institution agreed upon by both parties (such as the International Chamber of Commerce Arbitration Court) for arbitration.

X. Other Agreements

Our company has the right to amend these Terms in accordance with changes in EU regulations, business adjustments, etc. The amended terms will be published on our official website (anchorte.com) and will take effect 30 days after the publication date. During the publication period, customers may raise objections through our customer service email. If customers continue to use our services, they will be deemed to have accepted the amended terms.

All notices and communications between the parties shall be in writing and may be delivered by email, fax, or other means confirmed by both parties. Customers should promptly notify us in writing of any changes to their contact information; otherwise, the customer shall bear any adverse consequences arising therefrom.

ANCHOR TRADE LTD reserves the right of final interpretation of these terms.