EU Garment Transportation Terms and Conditions

These Terms and Conditions (hereinafter referred to as "these Terms") apply to the garment transportation services provided by ANCHOR TRADE LTD (hereinafter referred to as "we", website: anchorte.com, customer service email: customer@anchorte.com) to customers in the EU region (including all EU member states and regions subject to EU trade rules). By placing an order through our website or signing a purchase contract with us, customers are deemed to have fully read, understood, and agreed to all contents of these Terms.

I. Core Time Agreements

After receiving full payment from the customer and confirming the order information, we will complete the production verification, packaging, and outbound delivery procedures for the garment products within 5-7 business days. If the order includes customized garments or a large batch (more than 500 pieces per order), the delivery time can be negotiated separately by both parties and specified in the order.

The estimated transportation time from our warehouse location to the customer's designated EU delivery address is 20-40 calendar days. This timeframe represents the standard transportation period, referring only to the time from shipment to arrival at the destination distribution point. It does not include preparation time before shipment, EU customs clearance time, or the final 1-2 business days for last-mile delivery.

II. Transportation Method and Responsibility Division

We will select a suitable transportation method (including but not limited to sea, land, and air combined transport) based on the customer's order size, delivery address, and cost optimization principles, and entrust a qualified logistics service provider with EU transportation licenses to execute the transportation task.

The default term is DAP (Delivered At Place) under Incoterms 2020. This means we are responsible for transporting the goods to the customer's designated EU delivery address (excluding unloading), and bear the freight costs and risks of damage or loss during transportation; the customer is responsible for handling import customs clearance procedures, import duties, value-added tax (VAT), and other related customs clearance fees. If the customer needs to change the trade terms (such as DDP, FOB, etc.), they must inform us in writing in advance when placing the order. The relevant costs and responsibilities will be agreed upon separately after both parties negotiate and determine them.

We will use professional packaging that is waterproof, wrinkle-proof, and damage-resistant, according to the characteristics of the clothing products, to ensure that the goods are not damaged during normal transportation. If the goods are damaged during transportation due to improper packaging, we will bear the corresponding responsibility for replenishment or compensation; if the packaging and goods are damaged due to the logistics service provider's operational errors during transportation, we will assist the customer in pursuing the logistics service provider's liability.

III. EU Compliance and Customs Clearance Requirements

The customer must provide us with accurate and complete customs clearance documents (including but not limited to the consignee's valid identity information, company tax number, detailed delivery address, etc.) to ensure compliance with the requirements of EU customs and relevant regulatory agencies. If the goods are detained, delayed, or returned by customs due to incorrect, incomplete, or uncooperative customs clearance documents provided by the customer, all costs incurred, including detention fees, fines, and return shipping costs, shall be borne by the customer, and we shall not bear any liability for breach of contract.

All clothing products provided by us comply with relevant EU product safety standards (including but not limited to REACH regulations, formaldehyde content limits for textiles, etc.), and we can provide corresponding compliance certificates upon customer request.

IV. Handling of Transportation Delays and Anomalies

We shall not be liable for transportation delays caused by the following force majeure events or reasons not attributable to us, but we will do our best to assist customers in coordinating solutions: (1) EU customs policy adjustments or customs clearance process delays; (2) Holidays, strikes, or traffic control in the destination country or region; (3) Natural disasters, epidemics, or other public emergencies; (4) The customer's delivery address is in a remote area, requiring additional delivery time.

If we fail to ship the goods on time (not due to customer reasons or force majeure), we will pay the customer a penalty of 0.5% of the total order amount for each business day of delay (the total penalty shall not exceed 10% of the total order amount). If the transportation time exceeds 40 calendar days due to reasons attributable to the logistics service provider we selected, and there is no reasonable reason, the customer can contact our customer service (email: customer@anchorte.com) to inquire about the logistics status. We will assist in following up and provide a reasonable compensation plan (such as freight reduction, order discount, etc.) based on the actual situation.

If the goods are lost or severely damaged (unusable) during transportation, the customer must provide us with clear photos of the goods, the shipping label, and a description of the damage via our customer service email within 3 business days of receiving the goods. We will verify the situation. If the loss is due to our or the logistics service provider's responsibility, we will provide full or partial compensation based on the order amount and the actual loss of the goods, with the maximum compensation not exceeding the order amount of the corresponding goods (excluding freight and customs clearance fees).

V. Other Agreements

Upon signing for the goods, the customer or their designated recipient should carefully check the quantity, packaging, and appearance of the goods for damage. If any abnormalities are found, the customer should note the abnormality on the delivery receipt and have the delivery personnel sign to confirm it, and immediately contact our customer service. If the customer signs without objection, it will be deemed that they have accepted the goods as intact.

We reserve the right to revise these terms based on EU trade policies, changes in logistics costs, etc. The revised terms will be published on our official website (anchorte.com). Customers placing new orders after the publication date will be subject to the revised terms; customers placing orders before the publication date will still be subject to the terms at the time of order placement.

Any dispute arising from the performance of these terms shall first be resolved through friendly negotiation between the parties. If the negotiation fails, either party may file a lawsuit in a people's court with jurisdiction in our location, or submit the dispute to an arbitration institution agreed upon by both parties for arbitration.

ANCHOR TRADE LTD reserves the right of final interpretation of these terms and conditions.